PERSONAL INFORMATION WE COLLECT

We collect personal information from you, including information about your:

• name

• contact information

We collect your personal information in order to:

• ensure we can respectfully communicate with you

• validate detail is correct to ensure we provide the best service response

Providing some information is optional. If you choose not to enter name and contact details, we'll be unable to provide service to you.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@mobilityaid.co.nz, or 0272693539.

Refund Policy

Reynard Terrace, Conifer Grove, Takanini, AUK, Auckland 2112, New Zealand

Mobility Aids NZ policy lasts 30 days. If 30 days have gone by since your purchase unfortunately we can’t offer you a refund or exchange by ‘right’. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) but these will need to be agreed first:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days normally 10 to 15.

Late or missing refunds (if applicable)

If you haven’t received a refund yet please firstly check your bank account one more time. Next contact your bank. There is often some processing time before a refund is posted.

If the refund is by a credit card then contact your credit card company as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@mobilityaid.co.nz

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged by either ourselves or by our contracted third party having been proven to be at fault.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Depending on where you live the time it can take for your exchanged product to reach you may vary.

If you are shipping an item over $75 you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.